I want a refund or I have purchase issues

Google Play

Purchases

Google accepts the following types of cards: (https://support.google.com/googleplay/answer/2651410?hl=en)[https://support.google.com/googleplay/answer/2651410?hl=en] In the U.S. you can use Google Wallet to pay for apps. Google Wallet accepts debit cards: (http://www.google.com/wallet/faq.html)[http://www.google.com/wallet/faq.html]

Refunds

Google Play has a very generous and flexible refund policy. Please consult the following guide for details: (https://support.google.com/googleplay/answer/134336?hl=en)[https://support.google.com/googleplay/answer/134336?hl=en]

Within 2 hours of purchase

• Open the Google Play Store appPlay Store.
• Tap the menu and then Account and then Order history.
• Find the app or game you’d like to return.
• Touch Refund to complete your refund and uninstall the app.

Note: you can only return an app or game for a refund once. If you buy it again, you will not be able to get a refund.

Within 48 hours of purchase -Contact the Google Play support Submit a refund request online — You’ll usually get a decision within 15 minutes, but it can take up to two business days.

If you did not request a refund within 48 hours You are still welcome to contact us and tell us why you want a refund if you for some reason didn’t make a refund within 48 hours using any of the above guides. Remember that to be able to refund you, we need the order-number of your purchase. You will find it in the purchase receipt email from Google Play. It has the following format GPA.XXXXX-XXXX-XXXX-XXXXX where the X:s represents numbers. App developers cannot identify orders without the order-number, so if you cannot find it, please contact the Google Play support instead: Submit a refund request online

We have noticed that some users believe that they can get a refund just by writing the word “refund” in the app rating/review. This is, of course, not realistic, since we have to know exactly which order that belongs to that particular user, and the only way is by using the order-number.

Apple App Store

Purchases

The following payment types are supported on Apple App Store: (http://support.apple.com/en-us/HT5552)[http://support.apple.com/en-us/HT5552]

Refunds

Normally Apple does not refund app purchases, instead Apple Support issues refunds on a case-by-case basis. As an app publisher, we don’t have any way to influence this process.

To request a refund from Apple:

• Open iTunes on your desktop/laptop computer.
• Open the iTunes store and click your email address in the top right corner.
• Click Purchase History, and then click See All.
• Scroll down to the button that says Report a Problem and click it.
• Then click the Report a Problem link that appears next to the app that you want to get a refund for.
• Then, choose one of the reasons for your complaint and click Submit.

Amazon Appstore

Purchases

Amazon Appstore is the Android app, from which you can buy and manage your apps: (http://www.amazon.com/gp/help/customer/display.html?nodeId=201357510)[http://www.amazon.com/gp/help/customer/display.html?nodeId=201357510]

To buy an app, follow this guide: (http://www.amazon.com/gp/help/customer/display.html?nodeId=201357460)[http://www.amazon.com/gp/help/customer/display.html?nodeId=201357460]

You can also use Amazon coins to buy apps on the Amazon Appstore: (http://www.amazon.com/gp/help/customer/display.html?nodeId=201357490)[http://www.amazon.com/gp/help/customer/display.html?nodeId=201357490]

If you live in any of these countries, you can buy apps in the Amazon Appstore: (http://www.amazon.com/gp/help/customer/display.html?nodeId=201357480)[http://www.amazon.com/gp/help/customer/display.html?nodeId=201357480]

Refunds

As an app publisher, we don’t have any way to influence the refund process on Amazon. To get a refund for an app from the Amazon Appstore, please go to Amazon.com and click Help. Then, click Contact Us on the right-hand side. Sign in with your Amazon account and email them, where you describe why you want a refund.